Refund policy

You must request a return or notify us in writing via email at hello@1930coffee.com within 3 working days from the date of receipt of goods sold if there is any discrepancy between goods ordered and those delivered OR the same day for any damages.

Returns of goods ordered in error must be notified to us within 10 working days from the date of receipt of the goods. Goods returned due to an order error may incur a 25% re-stocking fee.

All goods returned to us as damaged or ordered in error must be returned complete and in their original packaging. 

All returns are subject to prior written agreement by 1930 Coffee Company Ltd and will be received on the basis that all relevant information is supplied accurately, in full and included with the item being returned.

Upon receipt of a request to return an item we will supply you with a returns note via email. Any item returned without a completed returns note will incur an administration fee to cover the administration cost of chasing such details.

All goods must be returned carriage paid and clearly displaying your returns number, Warranty claims must be returned clearly stating it is a warranty claim.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like  custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Please allow 14 days from the date of return for a decision on faulty or damaged goods to allow for proper inspection. Items returned as 'damaged' or 'faulty' resulting from miss-use will not be credited/refunded to you and you may be charged an administration fee. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@1930coffee.com.